About the Job
Department: Resale
Category: Regular Part-time, hourly employee, non-exempt
Schedule: Monday, Wednesday, and Saturday; 9:30 am – 4:30 pm
Starting Pay: $10/hour + Saturday Pay Differential
Overview:
The mission of WARM is to express the love of Christ by serving those in need within our community. The WARM Thrift Store operates with the goal of covering all expenses related to WARM’s operations and providing funds to be used directly for WARM’s client service programs.
The role of the Resale Associate is to provide a high-quality experience for customers by helping with Thrift Store sales, customer inquiries, merchandising, stocking, receiving donations, sorting, and store upkeep.
Responsibilities and Duties:
Develop a working knowledge of all roles in the Thrift Store environment
Maintain clean and tidy storeroom, sales floor, register, donation, and bathroom areas
Help donors with Thrift Store donations and bring them into the sorting area
Sort donations to the storeroom for resale, recycle bins based on item type and condition, or trash.
Mark/Tag, hang and organize inventory in the storeroom, restock the sales floor as needed
Ensure pricing is correct
Greet customers in a friendly and polite manner
Provide a positive customer experience with fair, friendly, and courteous service
Resolve customer issues and answers questions
Process sales transactions using Point-of-Sale and carefully bag or box items purchased
Perform beginning of shift and end of shift procedures
Work successfully with staff and volunteers to achieve desired outcomes
Adheres to all WARM policies and procedures
Other duties as needed
Qualifications:
Lives a strong Christian lifestyle and is active in local church
Agrees with and can articulate WARM’s mission
Good written and verbal communication skills
Energetic, self-starter always looking for ways to improve
Strong customer service acumen, friendly and positive
Basic math skills and able to make change
2+ years of retail or customer service experience is preferred
Working knowledge of Point-of-Sale systems
Must be able to perform physical labor, such as standing for long periods and lifting up to 40 pounds
High school diploma or GED
Punctual with dependable attendance
Bilingual (Spanish) a plus