Resale Associate
About the Job
Department: Resale
Schedule: 35+ hours a week, 9:30 am - 4:30 pm, 4 weekdays + Saturday
Starting Pay: $10 / hour
The role of the Resale Associate is to provide a high-quality experience for customers by helping with Thrift Store sales, customer inquiries, merchandising, stocking, and store maintenance. Additionally, help out with resale donations as needed.
Qualifications:
Lives a strong Christian lifestyle and is active in a local church.
Agrees with and can articulate WARM’s mission.
Good written and verbal communication skills.
Energetic, self-starter always looking for ways to improve.
Strong customer service understanding, friendly and upbeat.
Basic math skills and able to make change.
2+ years of retail or customer service experience is preferred.
Working knowledge of Point-of-Sale systems.
Must be able to perform physical labor, such as standing for long periods and lifting up to 40 pounds.
High school diploma or GED.
Punctual with dependable attendance.
Bilingual (Spanish) is a plus.
Responsibilities and Duties:
Develop a working knowledge of all roles in the Thrift Store environment.
Maintain clean and tidy sales floor, register area, and bathrooms.
Restock the sales floor as needed.
Ensure pricing is correct.
Greet customers in a friendly and polite manner.
Provide a positive customer experience with fair, friendly, and courteous service.
Resolve customer issues and answer questions.
Process sales transactions using the Point-of-Sale system, giving the customer the correct change and receipt.
Carefully bag or box items purchased.
Perform beginning of shift and end of shift cash drawer procedures.
Help with resale donations as needed (unloading, sorting, and pricing).
Work successfully with staff and volunteers to achieve desired outcomes.
Adheres to all WARM policies and procedures.
Other duties as needed.